Data Deletion Instructions

You can ask us to delete the data ReachOutEasy holds about you at any time. This includes data received from Meta when you connected your WhatsApp Business Account.

If you are a ReachOutEasy customer

1. Email support@reachouteasy.com with the subject "Data deletion request", sending it from the email address registered on your account.
2. Include your business name and the WhatsApp phone number(s) connected to ReachOutEasy.
3. We confirm your identity, then delete your account, users, contacts, message history, templates and stored Meta access tokens within 30 days. We will send you a confirmation and a reference number.

To stop ReachOutEasy accessing your WhatsApp Business Account immediately, remove the ReachOutEasy app in Meta Business Settings under Integrations → Connected apps. Your WABA and phone number stay with you.

If you received messages from a business that uses ReachOutEasy

• Reply STOP to that business on WhatsApp to opt out of further messages.
• To have your data deleted, contact the business directly; it controls your data. You can also email us with the business's name and your phone number, and we will pass on the request and help it complete the deletion.

What we may keep

We may keep invoices and billing records for as long as tax law requires, plus minimal records needed to show that we handled your request. Everything else is deleted.

Questions

EORBITAL FZ LLC — support@reachouteasy.com. See also our Privacy Policy.